FREQUENTLY ASKED QUESTIONS

BASICS

What is MUZICIAN?

Muzician is an online music instrument learning platform that works on all popular browsers. It combines pioneering interactive technology with world-class education content to deliver the most effective way for you to learn to play Guitar, Ukulele, Banjo, Mandolin, Piano, Keyboard, Electronic Keyboard, Bass, Drums, Percussion, Harmonica, Recorder, Flute, Tin Whistle, Saxophone, Clarinet, Trumpet, Violin, and Singing, as well as different styles, methods, and techniques of playing, and the theory behind them all.

How do I sign up?

So, you’re keen to get started, or to continue on your music learning journey? Excellent! The good news is that when you sign-up as a member, you receive a bonus 7 day Premium Membership trial, with no credit card details or payment required. Just click on one of the ‘Sign Up/Start Now’ buttons on the Muzician website and this will take you to the Sign Up page.

Once you’ve hit ‘Sign-Up’ on the Muzician Website, you’ll be taken to the Sign-Up page where the following form will be displayed.

On the Sign Up page, there are two options available to you -

  • You can sign up using your Facebook or Google account. Click on the appropriate button and follow the process as directed. Once you’ve completed the process, you’ll then be taken to the Muzician main page. A confirmation email will be sent to the email address linked to your Google or Facebook account. Please check the email and follow the directions to complete your registration.
  • You can sign up using your email address. Enter your email address, name, and a password in the form provided, then hit ‘Register’. Once done, a confirmation email will be sent to your email address. Please follow the directions in the email to complete your registration. When completed, you will be taken to the Muzician main page.

If, at the end of your bonus 7 day* premium members trial, you would like to continue accessing all of the amazing content Premium Membership offers, just hit any Upgrade to Premium button on the site and follow the instructions. *You don’t actually have to wait for the 7 day trial to end if you’re already convinced and want to sign-up for a Premium Membership.

As an ongoing Standard Member, you will receive free access to lots of great content (see here for full details), with no credit card details or payment required.

If you have any further problems with Signing Up, please go to our Contact form. Enter ‘Sign Up’ in the subject heading, then enter your query in the form provided below. One of our Help staff will be in contact shortly thereafter.

What is Standard Membership?

Everyone who signs up to Muzician receives a free Standard Membership. The list below gives a basic outline of all of the great material a Standard Member is able to access, with no time limit, or payment details required.

What is Premium Membership?

Premium Membership unlocks ALL of the content Muzican has to offer, as outlined below.

DEVICES

Which Phone/Tablet/Desktop Do I Need To Use Muzician?

Muzician is an online, browser-based platform and though we recommend Google Chrome, it should work on any popular, up-to-date browser. It is Mac and PC compatible.

You will need a reliable internet connection. We recommend a speed of 10 Mbps or higher.

Can I use more than 2 devices at the same time?

Yes, for your convenience, Muzician allows you to use more than 2 devices at the same time.

PAYMENTS

How do I upgrade to Premium Membership?

To upgrade to Premium Membership, click on one of the ‘Upgrade to Premium’ buttons on the site. You’ll be taken to our Membership page.

Click on the ‘Upgrade to Premium’ option. Next, you’ll be asked to select your method of payment, Credit Card or PayPal. Once you’ve selected your preference, you’ll be taken to the appropriate form.

Enter your credit card or paypal details in the required forms, and then select from the three Premium Membership subscription options available - Monthly, Yearly, or Lifetime. Make sure you check that you have selected the right one before hitting the Pay Now button.

Once you’ve completed payment an email will be sent, confirming your upgrade to Premium Membership.

What are the payment options for Premium Membership?

We have three Premium Membership subscription options - Monthly, Yearly, and Lifetime. Please check the subscription page for up-to-date pricing details.

Monthly and Yearly Premium Membership subscriptions will rebill automatically at the end of your current subscription period.

You can cancel your subscription at any time, however, your subscription will continue until the date you have paid until. There is no refund for time remaining on your subscription.

What options do I have for payment?

Depending on your location, we currently accept payment through PayPal and Credit Card.

If you are in India, you can only pay by PayPal.

If you are in the Philippines, you can only pay by Credit Card.

How long does an upgrade from free member to premium member take to process?

Your Premium Membership upgrade will occur immediately, and a confirmation email will be sent to you.

PRIVACY

How do you handle my private information?

We value your privacy. All data is encrypted and stored on a secure server, and is not shared with any other 3rd parties. Please visit our Privacy Policy, and our Terms & Conditions policy, for full details.

Will you send us any unsolicited emails?

No, we won’t flood your email with dozens of unsolicited emails every week.

We send out 2-3 emails per week covering a range of topics; different courses you might be interested in, blog posts related to instruments you are learning, updates about new material that has been added to our catalogue, changes to our Terms and Conditions or Privacy Policy, and membership reminders where applicable.

If you wish to unsubscribe from all marketing related emails, please use our Contact form, enter ‘Marketing Email Unsubscribe’ in the subject heading, then enter your request in the form provided below. One of our Help staff will be in contact shortly to confirm your request, and you will then be Unsubscribed from receiving Marketing related emails.

REWARDS

What are the Rewards?

Rewards are gained as you progress through a course. There are three kinds: mCoinz, Badges and Trophies. mCoinz are gained by completing Exercises, Badges by completing Lessons, and Trophies by completing Courses.

How do I use mCoinz?

10 mCoinz are awarded when an exercise is completed. mCoinz can be used to unlock different Avatars for use as a Profile image, and to unlock Collectibles on the two fun Maps - Jungle Zoo and Space Encounters. Profile Avatars require 30 mCoinz each. Collectibles range from 10 to 200 mCoinz.

Can I spend mCoinz in real life?

No. mCoinz have no true monetary value, they’re just a fun way to reward your learning experience.

How do I earn Badges and Trophies?

Badges are awarded when all of the Exercises in a Lesson are completed

A summary of awarded Badges is available on the Muzician Home page. To view all awarded Badges click the ‘Visit’ button on the Badges box. An Exercise is considered complete once the accompanying video or audio is played through at least once, and the green ‘Tick’ icon (Continue) is clicked. When the Continue icon is clicked, a green tick appears next to each exercise in the Lesson Menu on the right. Once all of the Exercises in each Lesson are complete, a Badge is awarded.

Trophies are awarded when a course is completed. There are three kinds of Trophies: Bronze, Silver, and Gold.The Bronze Trophy is awarded when 5% of a course is complete. It’s upgraded to Silver when 50% of a course is complete. When the User finishes 100% of a course, the Trophy is upgraded to Gold.

A summary of awarded Trophies is available on the Muzician Home page. To view all awarded Trophies click the ‘Visit’ button on the Trophies box. A Course is considered complete once the accompanying video or audio is played through at least once, and the green ‘Tick’ icon (Continue) is clicked for every exercise. When the Continue icon is clicked, a green tick appears next to each exercise in the Lesson Menu on the right. Once all of the Lessons are complete, a Trophy is awarded. This is then reflected in the % completion of the Course.

FUNCTION

The page crashed while I was using it, what should I do?

Oh no! We’re sorry this has happened to you. The first thing you need to do is follow the necessary steps required by your computer or device to clear the cache. Next, please refresh the page which is displaying Muzician. If this fails to fix the issue, then try turning off, and then turning on, your computer or device, and reopening your browser and going to the Muzician website to login.

PRINTING

How much can I print?

We understand that sometimes you want to see a lesson in physical print, as well as on your device. Therefore we’ve made sure that you can do exactly that.

If you have a Premium Membership you can print as many pages of our Courses and Books as you like.

Standard Members cannot print.

How do I print?

Muzician’s Premium ‘Print’ feature will allow you to select any page from a Lesson, Exercise, or Book and print a copy on your device-connected printer.

When using a Course, use the Print Icon located in our Courses Options menu.

The Print preview window will display the page that includes the exercise or material you have in the Course Window Display, and the next page in the source material. You can only print two pages at a time. To Print the next, or another Exercise, you will need to select the relevant Exercise from the Course Menu on the right, and then click on the Print option again.

When using a Book, use the Print Icon located on the top left of the displayed page.

The Print preview window will display the page that you have open in the Book Display window. To Print any other page from the Book you are on, go to that page, and click on the Print Icon again.

OTHER

I have a question not included on the list above, what should I do?

Please contact our support team using our Contact Form.